ONLINE SHOP
Mineralistic is an online shop. I truly want to create a soft, comfy & cosy space here where you can lose yourself in peace, find inspiration, and get a feeling of coming home. Browse around at your own pace and select your favourites.
Would you like to visit me? How lovely! I am regularly at the Antwerp markets. I will keep you updated via the newsletter, Instagram and/or webshop. You are very welcome to come and admire all the beautiful gemstones!
You can follow @mineralistic.be on Instagram. I'll keep you updated on new products, give you a look behind the scenes, and love the interaction.
You can also follow me on Pinterest mineralisticBE - the ultimate inspiration channel among social media, where you can find all kinds of ideas and create your own mood board.
There is a wide range of gemstones and jewelry. Have you seen something you like on the webshop? That's great! I consciously choose a basic assortment to make gemstones accessible to everyone; besides that, it is also wonderful to select beautiful gems and offer unique items. Can't find what you are looking for? Feel free to send me a message, as I might be able to go looking for you!
Found a great item, but it's out of stock? Good news! If this is a standard product, it means it will be back in stock soon. You are also welcome to send me a message, and I will personally keep you updated as soon as it is available again.
Reviews are super valuable to you, to me, and to other fans. Once you have received your new acquisition(s), I would love to see your Google review, your product review, or an Instagram post. Thank you so much! And please, be honest.
ORDER
You can pay 100% securely using the following methods:
- Bancontact
- iDeal
- Klarna
- PayPal
- Credit card
- Apple Pay
- Google Pay
- Shop Pay
After you have completed your order, you will automatically receive an order confirmation within a few minutes.
Have you still not received it after a longer period of time? This could be because:
Would you like to cancel an item from your order or the entire order? You can do so free of charge. Please let me know as soon as possible via the contact form or email info@mineralistic.be, including your order number.
Would you like to add something? You can do that too, in exactly the same way :-)
Has your order already been shipped? Unfortunately, I can no longer cancel it. You can, of course, return it within 30 days. The return shipping costs are at your own expense.
I consciously choose recycled, high-quality packaging material. This costs a little bit more, but it is more sustainable and you can reuse it. How great is that! And by the way, I often don't have to order anything at all; I reuse everything I receive from my suppliers.
DELIVERY
I aim to ship your order within 1 to 3 days. I work alone, and it could exceptionally happen that I need more time. Every package is packed with the necessary care and attention before it starts its journey to you.
Mondial Relay pick-up point €3.95
Bpost pick-up point €5.95
Bpost home delivery €6.95
Free shipping on orders from €90
Mondial Relay pick-up point €3.95
PostNL pick-up point €8.95
Home delivery PostNL €8.95
Free shipping on orders over €90
I can ship within the EU for you. Send me a message and I will look into the costs and options with you.
Do you live in Antwerp? You are welcome to come and pick up your package on weekdays between 9 am and 6 pm. Please make an appointment for pickup, as I would hate for you to arrive when I am not at home.
You can track your shipment via Sendcloud using this link. It's super convenient for knowing where your package is and when you can expect it.
Is the status delivered and has the package not turned up within 24 hours? Have you checked with the neighbors and the nearby parcel point? Send me a message and I will help you look, and I can also contact the logistics partner.
RETURNS
Are you not satisfied with (a part of) your order? Items can be returned within 30 days of receipt. You do not need to provide a reason. Of course, I do find this information very valuable.
Please note: only return the item if it is in good condition and undamaged, see also warranty.
You can easily report returns via the site. In your account, click on the order and then select ‘return items’. You may also report it by email to info@mineralistic.be. Be sure to include your name and order number. You do not need to wait for a response before sending something back.
Return shipping costs are at your own expense. Please ensure that the envelope or parcel (or mailbox parcel) is sufficiently stamped.
Return the items in their original packaging, using the envelope or (mailbox) parcel in which they were delivered. The items must not be used, damaged, or opened. Please be sure to include a note with your name and order number.
Use the following address for returns:
Mineralistic
attn: Patricia Stokman
Langbaanvelden 113
2100 Deurne, Belgium
You can also return items in person. It is best to make an appointment by sending an email to info@mineralistic.be, so you don't find yourself at a closed door.
You will receive a notification once I have processed your return. I will refund the purchase amount of the returned items as soon as possible. Depending on your bank, this will appear in your account three to five working days later.
If you receive a damaged item, you must report this within 14 days of receiving the order. Send me an email with an explanation and photos, and I will work with you to find a suitable solution. Do not send a return shipment yet.
The warranty does not cover:
For optimal and long-lasting performance of minerals and gemstones, it is important to avoid bright sunlight and very high or low temperatures. There are also certain stones that cannot withstand water.